First, I want to say that
this post is not to knock the actual postal workers or the UPS delivery
employees…unless
they leave your package with someone else across town. I've been using
these services frequently for the past 10 years to buy and sell items.
The service was reasonable when I first started, but now between the cost, the
delays, and changes with shipments it has become very frustrating to work with
them.
A week ago, I was waiting
for a package from UPS that tracked the item all the way to my house. I
must say when I got home and found nothing on my porch I was very
disappointed. The dispute process for this item through UPS was actually
pretty simple and straight forward. Later that night, a person knocked on
my door and said that my package was delivered to their house. The box
was ripped open, but the items were still in the box. Tell me how the UPS
delivery person dropped my package off across town? My street name is the only
one in the town and it also says my house number plain as day on the front of
my house. I know mistakes happen, but this happens way too
frequently.
So today, I am waiting
for a very important package that is being shipped with UPS. I was
alerted that there was a delay with the truck and now I must wait another
day. I like the fact that I get updates on these packages. However, think
about this…what if I was running a true business? This happens too frequently
to consider it a reliable business partner. I do feel that USPS does a
better job on a more consistent basis by meeting the needs of us buyers and sellers.
Bottom line, who holds
these companies accountable for true reliable service? Is it the
competition between companies that brings that demand? Times have changed
and USPS can no longer profit from people mailing letters, selling stamps,
etc….so cost goes up because of that. I know a lot of people use the
printable shipping method and leave the items to be picked up and
shipped. I believe doing that increases my shipping cost on a regular basis.
What seems to work best for me is using my own boxes, packing materials, and
asking for the best shipping options. I never use UPS to ship for so many
reasons but mainly for the cost and (lousy) service.
So, do you agree or
disagree with the service we are getting from these two companies? Are you
happy with how quickly you are getting your items? Or how quickly they reach
your buyers? I would like to hear everyone's thoughts on this?
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